Description
CILEx Client Care Skills
Course Duration – 10 Months
Price
L3 Client Care – £180
L3 Client Care – £290
Enrolment with Brightlink for L3 and L6 Client Care Skills is currently closed. The next enrolment window will be in July 2020 for assessment in June 2021, keep watching this website and our social media for exact dates.
If you require more information contact us at connect@brightlink.org.uk or on 02921 888386
What does this course cover?
- The professional requirements of a client care interview.
- The professional requirements of client care communications.
- Issues and rules governing the relationship with the client.
- This unit is assessed by a formal coursework submission which is externally verified.
Who is the course for?
- Learners who wish to follow the CILEx professional route to become Chartered Legal Executives.
- Please see the schedule to ensure you can meet the relevant deadlines if you intend to enter this assessment in the submission window.
BRIGHTLINK LEARNING PROFESSIONAL SKILLS SCHEDULE
Each year you have two opportunities to enter your professional skills work for a CILEx submission window. You must enter yourself as you would for an examination and you are responsible for knowing and following the relevant deadlines for this and meeting the costs.
Only work which is assessed to be a pass by your centre’s tutor and internal verifier can be submitted to CILEx. So you must achieve that pass before entering yourself for the assessment via the CILEx examination entry process. If you enter yourself before you have a provisional pass from your Brightlink tutor and internal verifier you may be unable to submit your work to the External Verifier, if this happens you will lose your money and have to pay CILEx again for another opportunity to submit.
Your course subscription with Brightlink gives you two opportunities to submit your assessed work for marking. If you wish to submit more than twice this will incur an additional marking fee. Your tutor or Brightlink customer services can advise you on this.
CILEx have very strict rules forbidding most feedback by tutors and internal verifiers. You must ensure you are familiar with their regulations which are followed by Brightlink at all times.
No matter what the opinion of the assessing tutor and internal verifier the final decision of pass or fail lies with the CILEx External Verifier and their ultimate discretion. We have no control over this but will try to advise you on the steps to give you the best chance in that final assessment.
See our terms and conditions for the service level we offer in relation to marking times for skills work. Each marking takes 21 working days.
Below you will see the January 2021 Submission schedule to CILEx. We will add the June 2021 Submission schedule once it is known.
| Learner: Enrolment window and course start. | 24th Jan – 3rd Feb 2020 |
| Tutor: Introductory and welcome email sent to all learners. | 3rd Feb 2020 |
| Learner: Send tutor a list of available times on 5th, 6th, 7th, 10th and 11th Feb. Read and watch online induction unit. | 3rd Feb 2020 |
| Tutor: Confirm time booked in for one to one induction, send induction information. | 4th Feb 2020 |
| Learner and Tutor: One to one inductions. | 5th – 11th Feb 2020 |
| Learner: Read through introductory notes and assessment information and prepare a list of questions. | 10th – 14th Feb 2020 |
| Learner and Tutor: Group workshop answering questions and preparing to work through unit. (1 workshop will be held 1-2.30 and another 5.30 – 7, learners must book onto one or the other) | 17th Feb 2020 |
| Learners: Read full online materials. Watch film or listen to audio if relevant. Prepare questions. | 18th – 23rd Feb 2020 |
| Learners and Tutor: Group workshops (1 workshop will be held 1-2.30 and another 5.30 – 7, learners must book onto one or the other) | 24th Feb 2020 |
| Learner: Begin completing first draft of tasks. | 25th Feb 2020 |
| Learner: Submit first draft of coursework – all tasks. | 20th March 2020 |
| Tutor: Send all learners results of their first marking. | 22nd April 2020 |
| Learner and Tutor: One individual meeting with tutor per learner, by appointment. | 27th April – 8th May 2020 |
| Learner: final submission for last (2nd of 2 opportunities) marking of all tasks. Send all tasks at the same time. (Submissions made after this date will be marked later and held for June 2021 submission) | 10th August 2020 |
| Assessor: mark all and feedback to learners whether their work is being passed to next stage or requires further work and additional marking fees by. | 9th September 2020 |
| Assessor: collate, copy (store copies in safe or locked cabinet), treasury tag and send all passed work, by special delivery to arrive with IV by. | 10th September 2020 |
| Learner: CILEx membership last registration in time for entry. | TBC |
| Internal Verifier: last marking and reporting deadline. | 2nd October 2020 |
| Internal Verifier: Copy (store copies in safe or locked cabinet) and send by special delivery, complete, collated work and accompanying paperwork for passed work in one parcel to Brightlink HQ and referred work to assessor accompanied by IV reports internal and external, electronically and in hard copy to arrive with them by. | 7th October 2020 |
| Assessor: notify learners if work is passed by assessment and IV to inform examination entry by. | 2nd October 2020 |
| Learner: CILEx Offline (paper-based) exam entry deadline | TBC |
| Learner: CILEx Online exam entry deadline. | TBC |
| Brightlink HQ: CILEx professional skills submission window. | TBC |
| CILEx: Final results released | TBC |
You must ensure you are able to attend all listed meetings before enrolling. These dates cannot be changed.
What qualification will you get?
This unit is not a stand-alone qualification, it is a mandatory part of the CILEx level 3 Certificate in Law and Practice and the CILEx level 3 Professional Diploma in Law and Practice.
What other related courses are in this area of Study?
• Combine with level 3 legal research, introduction to law and practice, one law unit and one corresponding practice unit to form a level 3 Certificate in Law and Practice.
• Combine with level 3 legal research, introduction to law and practice , land law, law of tort, criminal law, contract law, 3 other units at least two of which must be practice units linked to law units taken for a level 3 Professional Diploma in Law and Practice.
