CILEx Client Care Skills


CILEx Client Care Skills

Course Duration – 10 Months


L3 Client Care – £180

L6 Client Care – £290

There are 15 places available for this course which begins twice a year, each January and July.

To join the course list or waiting list email

What does this course cover?

  • The professional requirements of a client care interview.
  • The professional requirements of client care communications.
  • Issues and rules governing the relationship with the client.
  • This unit is assessed by a formal coursework submission which is externally verified.

Who is the course for?

  • Learners who wish to follow the CILEx professional route to become Chartered Legal Executives.
  • Please see the schedule to ensure you can meet the relevant deadlines if you intend to enter this assessment in the submission window.


Each year you have two opportunities to enter your professional skills work for a CILEx submission window. You must enter yourself as you would for an examination and you are responsible for knowing and following the relevant deadlines for this and meeting the costs.

Only work which is assessed to be a pass by your centre’s tutor and internal verifier can be submitted to CILEx. So you must achieve that pass before entering yourself for the assessment via the CILEx examination entry process. If you enter yourself before you have a provisional pass from your Brightlink tutor and internal verifier you may be unable to submit your work to the External Verifier, if this happens you will lose your money and have to pay CILEx again for another opportunity to submit.

Your course subscription with Brightlink gives you two opportunities to submit your assessed work for marking. If you do not pass on your second submission you will move on to the next available course and submit your work in a future assessment window. You will need to pay for another course.

CILEx have very strict rules forbidding most feedback by tutors and internal verifiers. You must ensure you are familiar with their regulations which are followed by Brightlink at all times.

No matter what the opinion of the assessing tutor and internal verifier the final decision of pass or fail lies with the CILEx External Verifier and their ultimate discretion. We have no control over this but will try to advise you on the steps to give you the best chance in that final assessment.

See our terms and conditions for the service level we offer in relation to marking times for skills work. Each marking takes 21 working days.

What qualification will you get?
This unit is not a stand-alone qualification, it is a mandatory part of the CILEx level 3 Certificate in Law and Practice and the CILEx level 3 Professional Diploma in Law and Practice.

What other related courses are in this area of Study?
• Combine with level 3 legal research, introduction to law and practice, one law unit and one corresponding practice unit to form a level 3 Certificate in Law and Practice.
• Combine with level 3 legal research, introduction to law and practice , land law, law of tort, criminal law, contract law, 3 other units at least two of which must be practice units linked to law units taken for a level 3 Professional Diploma in Law and Practice.

June 2021 – June 2022 – June 2022 Submission to CILEx

Learner: contact to add yourself to the course list, or if that is already full, the waiting list. Before 1st Jul 2021
Tutor: Introductory and welcome email sent to all learners. 9th Jul 2021
Learner: Send tutor a list of available times on 12th, 13th, 14th, and 15th Feb. Read and watch online induction unit. 9th Jul 2021
Tutor: Confirm time booked in for one to one induction, send induction information. 9th and 10th Jul 2021
Learner and Tutor: One to one inductions. 12th to 16th Jul 2021
Learner: Read through introductory notes and assessment information and prepare a list of questions. Read full online materials. Watch film or listen to audio if relevant. Prepare questions 10th to 19th Jul 2021
Learner and Tutor: Group workshop answering questions and preparing to work through unit. (1 workshop will be held 1-2.30 and another 5.30 – 7, learners must book onto one or the other) 19th to 22nd Jul 2021
Learner: Begin completing first draft of tasks. 22nd Jul 2021
Learner: Submit first draft of coursework – all tasks. 31st Aug 2021
Tutor: Send all learners results of their first marking. 29th Sep 2021
Learner and Tutor: One individual meeting with tutor per learner, by appointment. 4th to 7th Oct 2021
Learner: final submission for last (2nd of 2 opportunities) marking of all tasks. Send all tasks at the same time. (Submissions made after this date will be marked later and held for June 2023 submission) 1st Feb 2022
Assessor: mark all and feedback to learners whether their work is being passed to next stage or requires further work and additional marking fees by. 2nd Mar 2022
Assessor: collate, copy (store copies in safe or locked cabinet), treasury tag and send all passed work, by special delivery to arrive with IV by. 4th Mar 2022
Learner: CILEx membership last registration in time for entry. TBC
Internal Verifier: last marking and reporting deadline. 24th Mar 2022
Internal Verifier: Copy (store copies in safe or locked cabinet) and send by special delivery, complete, collated work and accompanying paperwork for passed work in one parcel to Brightlink HQ and referred work to assessor accompanied by IV reports internal and external, electronically and in hard copy to arrive with them by. 29th Mar 2022
Assessor: notify learners if work is passed by assessment and IV to inform examination entry by. 29th Mar 2022
Learner: CILEx Offline (paper-based) exam entry deadline TBC
Learner: CILEx Online exam entry deadline. TBC
Brightlink HQ: CILEx professional skills submission window. TBC
CILEx: Final results released TBC

You must ensure you are able to attend all listed meetings before enrolling. These dates cannot be changed.

Contact Us

Phone - 02921 888386

Email -

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