CILEx Client Care Skills

CILEX Legacy Skills are coming to an end.

CILEX Level 3 skills has now had its last exam entry and now is no longer available.

CILEX Level 6 skills are now closed to new entry with us, as we are fully subscribed until 2026.

CILEx Client Care Skills

What does this course cover?

• The professional requirements of a client care interview.
• The professional requirements of client care communications.
• Issues and rules governing the relationship with the client.
• This unit is assessed by a formal coursework submission which is externally verified.

Who is the course for?

• Learners who wish to follow the CILEx professional route to become Chartered Legal Executives.
• Please see the schedule to ensure you can meet the relevant deadlines if you intend to enter this assessment in the submission window.

BRIGHTLINK LEARNING PROFESSIONAL SKILLS SCHEDULE

Each year you have two opportunities to enter your professional skills work for a CILEx submission window. You must enter yourself as you would for an examination and you are responsible for knowing and following the relevant deadlines for this and meeting the costs.

Only work which is assessed to be a pass by your centre’s tutor and internal verifier can be submitted to CILEx. So you must achieve that pass before entering yourself for the assessment via the CILEx examination entry process. If you enter yourself before you have a provisional pass from your Brightlink tutor and internal verifier you may be unable to submit your work to the External Verifier, if this happens you will lose your money and have to pay CILEx again for another opportunity to submit.

Your course subscription with Brightlink gives you two opportunities to submit your assessed work for marking. If you do not pass on your second submission you will move on to the next available course and submit your work in a future assessment window. You will need to pay for another course.

CILEx have very strict rules forbidding most feedback by tutors and internal verifiers. You must ensure you are familiar with their regulations which are followed by Brightlink at all times.

No matter what the opinion of the assessing tutor and internal verifier the final decision of pass or fail lies with the CILEx External Verifier and their ultimate discretion. We have no control over this but will try to advise you on the steps to give you the best chance in that final assessment.

See our terms and conditions for the service level we offer in relation to marking times for skills work. Each marking takes 21 working days.

What qualification will you get?
This unit is not a stand-alone qualification, it is a mandatory part of the  CILEx level 6 Diploma in Law and Practice

Jan 2024 – Jan 2025 Submission to CILEX

You must ensure you are able to attend all listed meetings before enrolling. These dates cannot be changed.