CILEx Level 3 – Unit 16: Client Care Skills
What does this course cover?
- The professional requirements of a client care interview.
- The professional requirements of client care communications.
- Issues and rules governing the relationship with the client.
- This unit is assessed by a formal coursework submission which is externally verified.
Who is the course for?
- Learners who wish to follow the CILEx professional route to become Chartered Legal Executives.
- Please see the schedule to ensure you can meet the relevant deadlines if you intend to enter this assessment in the January 2017 submission window.
BRIGHTLINK LEARNING PROFESSIONAL SKILLS SCHEDULE 2018
Each year you have two opportunities to enter your professional skills work for a CILEx submission window. Only work which is assessed to be a pass by your centre can be submitted to CILEx. So you must achieve that pass before entering yourself for the assessment via CILEx examination entry process. If you enter yourself before you have a pass from your Brightlink tutor and internal verifier you may be unable to submit your work to the external verifier, if this happens you will lose your money and have to pay CILEx again for another opportunity to submit.
Please note the below are final deadlines, you will agree interim deadlines for first submissions with your tutor, you’ll need some time working through your unit before that submission too. See our terms and conditions for the service level we offer in relation to marking times for skills work. Your tutor has many learners to work with so will be unable to accept work which shortens their marking time or to offer an extension on the below deadlines. It is the learner’s responsibility to plan carefully for these dates. The below applies to all skills units:
January 2018 Submission
|Learner: final submission for last (2nd of 2 opportunities) marking of all tasks. Send all tasks at the same time.||4th September 2017|
|Assessor: mark all and feedback to learners by.||25th September 2017|
|Assessor: collate, copy, treasury tag and send all passed work, by recorded delivery date to IV by.||26th September 2017|
|Learner: CILEx membership last registration in time for entry.||9th October 2017|
|Internal Verifier: last marking and reporting deadline – send complete, collated work and accompanying work in one parcel to assessor by.||17th October 2017|
|Assessor: notify learners if work is passed by assessment and IV to inform examination entry by.||18th October 2017|
|Learner: CILEx exam entry deadline.||20th October 2017 – noon|
|Assessor: date by which to send all documents to Brightlink HQ in one parcel, treasury tagged, collated, checked and accompanied by assessment and IV report and letter to external moderator.||1st January 2018|
|Brightlink HQ: CILEx professional skills submission window.||8th – 12th January 2018|
|CILEx: Final results released||29th March 2018 – noon|
June 2018 Examination Session
|Learner: final submission for last (2nd of 2 opportunities) marking of all tasks. Send all tasks at the same time.||14th February 2018|
|Assessor: mark all and feedback to learners by.||7th March 2018|
|Assessor: collate, copy, treasury tag and send all passed work, by recorded delivery date to IV by.||9th March 2018|
|Learner: CILEx membership last registration in time for entry.||20th March 2018|
|Internal Verifier: last marking and reporting deadline – send complete, collated work and accompanying work in one parcel to assessor by.||30th March 2018|
|Assessor: notify learners if work is passed by assessment and IV to inform examination entry by.||3rd April 2018|
|Learner: CILEx exam entry deadline.||6th April 2018 – noon|
|Assessor: date by which to send all documents to Brightlink HQ in one parcel, treasury tagged, collated, checked and accompanied by assessment and IV report and letter to external moderator.||28th May 2018|
|Brightlink HQ: CILEx professional skills submission window.||4th – 8th June 2018|
|CILEx: Final results released||24th August 2018 – noon|
What qualification will you get?
This unit is not a stand-alone qualification, it is a mandatory part of the CILEx level 3 Certificate in Law and Practice and the CILEx level 3 Professional Diploma in Law and Practice.
What other related courses are in this area of Study?
- Combine with level 3 legal research, introduction to law and practice, one law unit and one corresponding practice unit to form a level 3 Certificate in Law and Practice.
- Combine with level 3 legal research, introduction to law and practice , land law, law of tort, criminal law, contract law, 3 other units at least two of which must be practice units linked to law units taken for a level 3 Professional Diploma in Law and Practice.
How does distance learning work with Brightlink Learning?
Q – What do you get when you buy a Brightlink CILEx unit?
A face to face one to one induction via video conferencing.
A restorative approach to your learning where you and your tutor will discuss what you need to do your best and agree a mutual learning contract based on that.
Access for the length of your subscription to our online materials which are written and triple quality checked by experts within the fields of education and law.
Unlimited access to a tutor who will know you and your learning well, by email and Skype.
Q – What do I need to provide to study for CILEx qualifications with Brightlink?
The formula for success in studying CILEx is time and commitment plus tutor guidance and reading what the examiner is reading. CILEx examiners recommend a text to read for each unit at both levels. When they’re writing the exam paper they’ll be expecting that you have read that book and will know what’s in it. Recommended texts are published by a variety of publishers. At level 6 these can be found on the CILEx website under recommended reading http://www.cilex.org.uk/study/information_for_students/recommended_reading.aspx at level 3 the recommended texts are published by CILEx Law School http://www.cilexlawschool.ac.uk/publications/printed please be careful when using the shop you only need the relevant manual not the full course. Your tutor will support you fully with updates and revision so you won’t need to pay for any extra time or materials.
Other useful information?
Q – When and how can I enrol for a Brightlink CILEx course?
You can buy a unit and begin whenever you choose. For professional skills units see the assessment schedule. For all other units just go to our courses page/ shop, select the units you would like to study and place them in your basket. Then checkout and our system will let us know we need to approve you to join the course and allocate your tutor which we’ll do as quickly as we possibly can. You can access your materials immediately after we approve your registration and your tutor will be in touch very soon.